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FAQ


General Questions

  1. How do I book?

    By telephone is usually the easiest - as it means that we can talk through all the options to make sure that you get just what you need for a great party. However, you can also e-mail an enquiry.

  2. How much notice do I need to give for a booking?

    You can book anytime you like. However we can get very busy – especially during the summer - so please book as early as possible to avoid disappointment. Occasionally we have late availability – please give us a call.

  3. How much does it cost?

    Our prices are all shown on the product pages. Please note that these may vary depending on location, duration of hire, purpose of hire etc. Please call to discuss.

  4. When are your bouncy castles, ball pits and other equipment available?

    Our castles, ball pits and other items are available 7 days a week - all year round including Public Holidays.

  5. When do you deliver & pick-up?

    We will deliver & pick-up at times that suit you. We promise to have all the equipment set-up, tested and ready for use 1 hour before the start of your party/event. We will return and take all the equipment away 1 hour after your party/event has finished.

    Please note that late pick-ups (after 7pm) will incur and additional charge. All timings will be discussed and agreed at the time of booking + we will confirm again 2 days before the hire date.

  6. Do you hire overnight?

    Under certain circumstances this can be arranged, please contact us.

  7. Do I have to pay a deposit and what payment methods are accepted?

    We request a 40% deposit to confirm all bookings. This is fully refundable in the event that weather forces cancellation. The remaining payment can be paid within 1 week of the booked date, or on the day at time of delivery in cash. We accept payments via Bank Transfer, PayPal and Cash. We do not accept credit card payments.

  8. What if I need to cancel?

    We offer free weather cancellation. If bad weather (rain or very strong winds) is forecast for the hire date – we will normally call you in advance (normally the day before) to discuss possible alternatives with you. If the weather forces cancellation – your deposit will be fully refunded and no charges will be incurred.

    If you need to cancel for any other reason we will refund your deposit if you cancel your booking 4 days before the delivery date. If it is within 4 days of the delivery date, the deposit will not be refunded back to you.

  9. How long does it take to set up/inflate/deflate/pack up the Castle and Ball Pits?

    It normally takes 30 minutes to set up and 30minutes to pack up. This is only an estimate - times may vary depending on which equipment you hire.

  10. What sort of access do you require?

    It is very useful and makes things easier if there is direct, step-free access to the garden or the area where the equipment is to be set-up.

  11. Do you supply safety instructions?

    We provide detailed written safety instructions with every hire. When we first set-up and after we have completed our own safety checks, we will also thoroughly discuss the safe operating guidelines with you.

  12. Can food and drink be consumed while in/on the equipment?

    NO, Food, drinks or confectionary is not allowed while equipment is being used. If food, drinks or confectionary is found in or on the equipment an extra cleaning fee will apply.

  13. Can we hire a supervisor?

    Yes we do provide a supervisor at extra cost, please discuss when making a booking.

  14. Can we pick up the equipment?

    We do not provide pick up facilities, and we need to ensure that our products are set up correctly onsite.

  15. What happens if the hired product breaks, is torn, or damaged?

    If one of our products breaks, is torn or damaged, do not attempt to fix it and do not allow children to play in/on it. Ensure that you keep the broken parts together, notify us and we will determine who is liable for the damage (pay for the repair or replacement).

  16. Are you insured?

    Yes we are covered to a limit of $10,000,000 for public and products liability insurance.

  17. Are the toys clean?

    Being parents ourselves, we place a high importance on cleanliness and hygiene. Our toys are cleaned before and after each use and we do ask that toys are returned in the same condition as they were hired.

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Ball Pit Questions

  1. How much space is required for a Ball Pit?

    Ensure that there is an additional 0.5 meter space for whichever size ball pit you choose.

  2. What type of surface is required for the ball pit?

    The ball pits can be erected in lounge rooms, bedrooms, garages, car ports and most back yards. Please measure the area before placing your order and make sure the surface is leveled. The ball pit can be set up on grass, carpet, cement and most other types of flooring. The ball pits are set up on mats for extra protection.

  3. What is the age limit for the ball pit?

    We recommend 6 months up to three years of age. This makes it easier for the younger children to enjoy themselves without competing with larger older children running around. Adult supervision is required.

  4. How many kids can play a the ball pit?

    The small ball pit can accommodate 6-8 babies comfortably, with the large ball pit accommodating as many as 12 with ease. Of course the number of children varies depending on the age and size of the children.

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Jumping Castle Questions

  1. What if it rains or there is strong wind?

    Safety is very important to us so if you have hired a Castle:

    - If the bounce area of a Castle gets wet, it becomes extremely slippery and dangerous to use.

    - If there are strong winds, there is an increased risk of injury and damage to the equipment.

    This means that our bouncy castles cannot be operated in wet or very windy conditions. This is also a condition of the Companies public liability insurance.

  2. What is the age limit for the jumping castles?

    The recommended age is 4 to 8 years old but kids up to 10 years of age can use the jumping castles.

  3. What type of surface do I need for Castle?

    Grass & On a predominately level surface. Inside halls/buildings is great - as long as the floor is a normal smooth level surface. Concrete & tarmac surfaces can be accommodated – but additional safety equipment is required and so there is a small surcharge. Please call to discuss.

  4. How much weight can the castles hold?

    Our medium castles (4m x 4m) will hold up to 360kgs.

    The weight safety factor of 360 kg maximum MUST be adhered to by ALL our clients. This weight factor stipulated by the jumping castle manufacturers is more accurate and important for the protection of your child than an age limit which is a general guideline only. We require all our clients to adhere to the usage guidelines which are clearly seen on each jumping castle.

    Adults should not use the jumping castle.

  5. Can we move the castle during the hire period?

    No, please do not attempt to move the castle once set up due to safety requirements.

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Still have questions? Feel free to Contact Us

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